Information We Collect

1.1 Information You Provide Directly

• Name and email address (for account creation, order confirmation, and customer support).
• Billing address and payment details (processed securely by our third-party payment processor — we do not store full card details).
• Communications sent to our support team.

1.2 Information Collected Automatically

• IP address and browser type.
• Pages visited, time spent, and links clicked on our Store.
• Device type and operating system.
• Cookies and similar tracking technologies (see Section 6).

How We Use Your Information

• Process and fulfill your orders, including sending download links and receipts.
• Create and manage your account.
• Respond to customer support enquiries.
• Send transactional emails (order confirmations, password resets).
• Send promotional emails and newsletters, where you have opted in (you may opt out at any time).
• Improve our Store, products, and services through analytics.
• Detect, prevent, and investigate fraudulent transactions or security issues.
• Comply with applicable legal and regulatory obligations.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data under the following legal bases:

• Contract Performance: To deliver the products you purchased.
• Legitimate Interests: To improve our services, prevent fraud, and communicate relevant offers.
• Consent: For marketing communications where required by law.
• Legal Obligation: Where required by applicable legislation.

Sharing of Your Information

We may share your data with:

• Payment Processors (e.g., Stripe, PayPal): To securely handle your transactions.
• Email Service Providers: To send order confirmations and newsletters.
• Analytics Providers (e.g., Google Analytics): To understand how visitors use our Store.
• Legal Authorities: If required to comply with a court order, legal process, or government request.

All third-party service providers are contractually obligated to handle your data securely and in accordance with applicable privacy laws.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy or as required by law:

• Order and transaction records: Retained for a minimum of 7 years for accounting and legal compliance.
• Account information: Retained while your account is active, and for a reasonable period thereafter.
• Marketing preferences: Until you opt out or withdraw consent.

When your data is no longer needed, we will delete or anonymize it securely.

Cookies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for the Store to function (e.g., shopping cart, login session).
• Analytics Cookies: Help us understand visitor behavior and improve our Store.
• Marketing Cookies: Used to serve relevant advertisements (only if you consent).

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect Store functionality.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete information.
• Right to Erasure: Request deletion of your data ("right to be forgotten"), subject to legal obligations.
• Right to Restrict Processing: Ask us to limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at the email address below. We will respond within 30 days.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or alteration. These include SSL/TLS encryption, secure servers, and limited access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our Store is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

International Data Transfers

If you access our Store from outside our primary country of operation, your information may be transferred to and processed in a different country. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated Policy will be posted with a new effective date. We encourage you to review this page periodically. Continued use of the Store after changes are posted constitutes acceptance of the revised Policy.

Contact Our Privacy Team

You also have the right to lodge a complaint with your local data protection authority.